FAQS

  1. How do I place an order?

To place an order, simply browse our collection of products, select the items you'd like to purchase, and click the "Add to Cart" button. Once you've added all desired items, proceed to the checkout page, where you can enter your shipping and payment information to complete the purchase.


  1. What payment methods do you accept?

We accept a variety of payment methods, including credit/debit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and more. Rest assured, all transactions are securely processed through trusted payment gateways.


  1. What is your shipping policy?

Our shipping policy includes standard and expedited shipping options. Shipping rates and delivery times may vary depending on your location and the shipping method chosen. For more details, please refer to our Shipping Policy page.


  1. How can I track my order?

Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package. Alternatively, you can track your order by logging into your account and accessing the order status page.


  1. What is your return/exchange policy?

We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a hassle-free return and exchange policy. Please review our Returns & Exchanges page for detailed information on eligibility, timelines, and procedures.


  1. Do you offer international shipping?

Yes, we offer international shipping to select countries. International shipping rates and delivery times may vary based on destination. Please proceed to checkout for more information regarding international shipping options.


  1. How can I contact customer support?

Our customer support team is available to assist you with any questions or concerns you may have. You can reach us via email at [ybrowd@gmail.com], by phone at 570-931-6007, or through our live chat feature available on our website during business hours.


  1. Do you offer gift wrapping or personalized messages?

Yes, we offer gift wrapping services and the option to include personalized messages with your. order. Simply select the gift wrapping option during checkout and include your personalized message in the designated field.


  1. How do I create an account?

Creating an account is easy! Simply click on the "Account" icon located in the top right corner of our website and follow the prompts to create your account. By creating an account, you'll enjoy benefits such as order tracking, faster checkout, and exclusive offers.


  1. Can I change or cancel my order after it has been placed?

We strive to process orders promptly; however, if you need to make changes or cancel your order, please contact our customer support team as soon as possible. We'll do our best to accommodate your request, but please note that orders already in processing may not be able to be modified.


  1. Do you offer wholesale or bulk purchasing options?

Yes, we offer wholesale pricing and bulk purchasing options for eligible customers. If you're interested in placing a wholesale order or have specific bulk purchasing needs, please reach out to us for more information.


  1. How do I unsubscribe from marketing emails or newsletters?

To unsubscribe from marketing emails or newsletters, simply click the "unsubscribe" link located at the bottom of any promotional email you receive from us. You can also manage your email preferences by logging into your account and adjusting your communication settings.


  1. Do you offer gift cards?

Yes, we offer gift cards that can be purchased and redeemed on our website. Gift cards are a great option for friends and family who want to give the gift of choice. You can purchase gift cards in various denominations, and they can be used towards any purchase on our site.


  1. What if an item I want is out of stock?

If an item you want is currently out of stock, please check back regularly, as we are constantly restocking our products, or contact us to find out when the time will be available again.


  1. Do you offer customization or personalization options for your products?

Currently, we don't offer customization or personalization options for our products. However, we are actively exploring ways to introduce such features in the near future. Please stay tuned for updates on any developments regarding customization options.